Wholesale accounts are only available to qualified businesses. A copy of your reseller’s permit, tax ID, and/or other business documents are required to qualify for a wholesale account and access to the store. We do not have a minimum order.

Orders are prepaid via credit card. We accept Visa, Mastercard, and American Express.

Your shipping cost depends on the size of the box required to ship your animals safely. Upon submitting your order, you will be given a choice between UPS & Fed Ex overnight shipping. Please note the Grab N Go displays ship via UPS Ground in a large box (Display: 56x38x2”, Security door: 30x37x4", 8lbs). LTL freight is available for purchase of five or more displays. Please inquire within for current LTL rates.

All live orders are shipped on Wednesday via UPS Next Day or Fed Ex Overnight and are scheduled to deliver before 10:30AM on Thursdays. Please select your preferred carrier when placing your order. In some areas, 12PM is the earliest overnight delivery is available.

If delivery is directly to your store, please make sure you have staff available before 10:30AM on Thursdays so that animals can be safely unpacked on time. Please note, it is highly recommended to ship live animals to your nearest UPS or FE Hub or Ship Center. All dry good shipments are shipped via UPS Ground.

All orders are packed and shipped on Wednesdays. If you would like to postpone delivery to the following week, please submit a note in the customer comments when placing your order. Orders cannot be held for longer than 1 week.

You will receive a tracking email notification on the day your order ships.

We guarantee not only live arrival but also stand behind the animals that we sell for a period of 7 days. Although rare, if an animal arrives compromised from shipping or DOA, please notify office by email (office@nwzoo.com) and include pictures. Once verified we will issue a refund or account credit.

Animal safety in transit is very important to us. Temperatures are researched carefully before each order ships. We can ship animals in extreme temperatures utilizing styrofoam boxes along with phase packs and heat & cold packs as necessary.

We do have a NO SHIP policy when temperatures drop below 20 degrees (low temp day of arrival) in the winter and above 80 degrees (low temp day or arrival) in the summer. If you have placed an order and your destination temp falls under the NO SHIP threshold, we will hold your order until it is safe to ship.

To ensure animal safety when in transit, is always recommended to ship to a UPS or FE Hub/Ship Center and have your order held for pick up. This is especially important in the warm summer and the cold winter months. As it is your responsibility, please double check and provide an accurate shipping address and pick up name when placing orders.

In the rare event that you are shipped an animal not on your original order or an imperfect animal, we will issue a refund and request that you adopt out the animal to a good home. We rarely set up an animal return to prevent additional transit stress on the animal. Please notify the office by emailing  office@nwzoo.com  within 24 hours of receiving the animal and submit a detailed explanation including photos.

If UPS or Fed Ex has delayed your delivery for any reason, please contact them directly.