We do not have a minimum order requirement. A copy of your reseller’s permit or tax ID and/or other business documents are required to qualify for a wholesale account and access to the store.

All orders are due by end of day Monday 5pm PST for a Wednesday UPS or Fed Ex shipment.

Orders are prepaid via credit card. We accept Visa, Mastercard, and American Express.

Your shipping cost depends on the number of animals and the size of the box required to ship your animals safely. Upon submitting your order, please refer to the shipping estimator for shipping cost totals. Please note the Grab N Go displays ship flat via UPS Ground in a large box (dimensions here).

If there is an issue with your credit card charge or invoice, please contact office@nwzoo.com and reference your order number.

All orders are packed and shipped on Wednesdays. If you would like to postpone delivery to the following week, please submit a note in the customer comments when placing your order. Orders cannot be held for longer than 1 week.

All live orders are shipped via UPS Next Day or FedEx overnight and are scheduled to deliver before 10:30AM on Thursdays. Please select your preferred carrier when placing your order. In some areas, 12PM is the soonest overnight delivery is available.

If delivery is store direct, please make sure you have staff available before 10:30AM on Thursdays so that animals can be safely unpacked on time. Please note, it is highly recommended to ship live animals to your nearest UPS or FedEx hub. All dry good shipments are shipped via UPS Ground.

You will receive a tracking email notification on the day your order ships.

If UPS or Fed Ex has delayed your delivery for any reason, please contact them directly.

We guarantee not only live arrival, but also stand behind the animals that we sell for a period of 7 days. Although rare, if an animal arrives compromised from shipping or DOA, please notify office by email (office@nwzoo.com) and include pictures. Once verified we issue an account credit.

Animal safety in transit is very important to us. Temperatures are researched carefully before each order ships. We can ship animals in extreme temperatures using phase packs, heat & cold packs, and foil & Styrofoam lined insulated boxes are utilized as necessary.

We do have a NO SHIP policy when temperatures drop below 20 degrees (low temp day of arrival) in the winter and above 80 degrees (low temp day or arrival) in the summer. If you have placed an order and your destination temp falls under the NO SHIP threshold, we will hold your order until it is safe to ship the animals.

To ensure animal safety when in transit, is always recommended to ship to a UPS or FE Hub and have your order held for pick up. This is especially important in the warm summer and the cold winter months to prevent orders from being stranded on a delivery truck. As it is your responsibility, please double check and provide an accurate shipping address and pick up name when hub shipping.

In the rare event that you are shipped an animal not ordered; we will issue an account credit and request that you adopt out the animal to a good home. We rarely set up an animal return to prevent transit stress on the animal.

In the rare event that you are shipped an imperfect or compromised animal; we will issue an account credit. We rarely set up an animal return in order to prevent transit stress on the animal. Please notify the office (office@nwzoo.com) within 24 hours of receiving the animals and submit detailed explanation with photos.

The change, add on, and cancellation deadline is Mondays by 11:59pm. It is not possible to alter any orders after this deadline.