Shipping policy

DELIVERY & FREIGHT

ORDERS MUST BE PLACED BY MONDAY 12 NOON FOR TRUCK DELIVERY ON WEDNESDAY OR THURSDAY DELIVERY SCHEDULE: We deliver orders in our climate controlled trucks to most customers on a precheduled Wednesday or 
Thursday delivery day excluding holidays. We can give an approximate delivery time based on previous weeks, but cannot guarantee an exact 
time. Please contact our office regarding the delivery schedule to your location. Holidays or unforeseen circumstances may change your delivery 
day or time. You will be notified as quickly as possible about any schedule changes. For stores located outside our service area, we offer delivery 
using approved animal delivery couriers. If you receive your delivery outside of business hours or meet our driver, please ensure that you can be 
reached by telephone and are waiting on our driver. Please provide our office with information on how our driver can access your store when it is 
closed. Our drivers cannot wait more than a short time before they will be instructed to continue on to their next stop and cancel your delivery.

AIR FREIGHT: We service customers in our 5-state region: Washington, 
Oregon, Alaska, Montana, and Idaho via Alaska Airlines as well as out of region 
states anywhere Alaska Airlines services in the United States. Air freight charges 
are determined by location and order size, and additional charges are assessed for 
live animal transport bins and insulated boxes & dry ice (frozen rodents). 
Please contact our office for a quote. We currently drop air freight orders 
off on Wednesday night for Thursday arrival.

UPS/FED EX SHIPPING: We ship Feeder Insects and Frozen 
Feeders on Mondays, and Herps ship Tuesdays and Wednesdays via UPS or 
Fed Ex. When placing an order, please request which carrier you prefer. Additional
charges will be necessary for winter packing (heat packs, double boxes) of Feeder 
Insects and Herps. There are additional charges for dry ice and styrofoam for all 
Frozen Feeder orders shipped via UPS. Products are packaged for shipping in 
predetermined increments. Any special packaging requests may incur 
additional fees.

FREIGHT ZONES: All truck delivered orders incur a flat freight charge 
regardless of order size or amount. Please refer to the zone map at right for 
the delivery fee assessed in your area. This zone map provides general rate 
information, but delivery outside of our established routes or 
courier deliveries may require additional charges. 
Please contact our office for exact rates.