Shipping Policy

Shipping logistics play a crucial role in the successful delivery of live animals and feeder insects, particularly in the exotic pet industry. Understanding the various shipping methods and their implications can help ensure the health and safety of the animals during transit.

For businesses operating within a defined geographical area, such as the five-state region encompassing Washington, Oregon, Alaska, Montana, and Idaho, truck delivery is a common method. Orders must be placed by Monday at noon to facilitate delivery on the following Wednesday or Thursday. This scheduling allows for efficient route planning and ensures that deliveries are made in climate-controlled environments, which is essential for maintaining the well-being of live animals.

In instances where customers are located outside the primary service area, air freight options are available. Utilizing carriers like Alaska Airlines, businesses can extend their reach to other states serviced by the airline. It is important to note that air freight charges vary based on location and order size, and additional fees may apply for specialized transport bins and insulation materials, such as dry ice for frozen rodents.

For smaller orders or those requiring expedited shipping, services like UPS and FedEx are viable alternatives. Feeder insects and frozen feeders are typically shipped on Mondays, while reptiles and other herpetological specimens are dispatched on Tuesdays and Wednesdays. Customers have the option to select their preferred carrier, although it is essential to account for additional costs associated with winter packing materials, which may include heat packs and double-boxing to ensure temperature regulation during transit.

Freight zones are established to streamline delivery costs. All truck-delivered orders incur a flat freight charge, regardless of the order size. Businesses should refer to the designated zone map to ascertain the delivery fees applicable to their area. It is advisable to communicate with the shipping office for precise rates, especially for deliveries outside established routes or when utilizing courier services.

In summary, a well-structured shipping policy is vital for ensuring the safe and timely delivery of exotic pets and feeder insects. By adhering to established schedules and utilizing appropriate shipping methods, businesses can enhance customer satisfaction while prioritizing the welfare of the animals in transit.